当前互联网个人隐私三大难题亟待解决

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随着互联网深入应用,互联网贯穿个人工作生活方方面面。在便捷高效同时,个人隐私难以保障、个人生活受到影响问题,甚至是信息泄露、财产损失等问题愈发突出。当前,互联网涉及个人隐私三大难题亟待解决。

存在问题

(一)个人信息删除难

公众普遍使用互联网已近二十年,大部分网民或多或少都在网上留下不少个人信息,或因对新事物不了解,或因时过境迁有些信息不再适宜。但是反观互联网,往往是留存信息容易,删除信息困难。如在时光网,因早期仅验证邮箱登录,因政策原因谷歌邮箱无法使用,导致不少早期用户无法登录进而处置个人信息。如在天涯网,因内容相较敏感,删除需求强烈,但是该网站删除机制不畅,导致大量用户纷纷发帖求助。此外,百度等搜索引擎,还存在留存信息过长问题。

(二)用户账号注销难

目前,社交网络、手机客户端,甚至购物平台,官方后台开启永久注销账号入口并不多见,渠道很不畅通。网民注册会员账号,填写相关信息,即使用户不再使用,而遗留相关用户资料,联系信息,甚至银行卡都会原封保存。对此工信部曾约谈百度、支付宝、今日头条等互联网代表性平台,大型互联网企业用户账号注销得到较大改观,但还未成为互联网平台基本配置,还存在小平台无出口、大平台出口不畅问题。

(三)垃圾短信杜绝难

当前,接到推销电话,收到营销短信,甚至是电信诈骗,已成社会顽疾。相关职能部门虽严厉打压,但是基本面改变仍有空间,垃圾短信还是满天飞。随着互联网使用实名制的推进,使用手机号注册使用互联网平台成为基本操作,这在落实实名制、便捷注册使用方面发挥了积极作用,但是也伴随着个人手机号几近公开化,完全暴露在互联网平台,各种营销短信接踵而至。特别是随着微信、FaceTime等新一代社交软件的流行,短信已不再是沟通交流的工具,而简单沦为验证码通道。

对此建议

(一)确保个人信息自主处置

从法律层面,明确互联网用户对个人信息的自主权,落实用户对个人信息的完全处置权,确保用户对自己的信息自由处置。尽快出台个人信息保护法,从立法层面加大对互联网服务平台约束力,规范互联网服务行为,加大对个人信息保护力度。加强对企业数据使用规范力度,明确数据使用范围、期限、用途等,不得擅自更改、扩大,加大对违规使用数据的处罚力度。

(二)畅通用户账号进出渠道

严格落实互联网用户账号名称管理规定,落实后台实名、前台自愿原则,规范用户名称,维护网络文明。强化对互联网服务平台管控力度,从后台数据层面深入进去,加大对用户账号等个人信息的保障力度。按照用户账号有进就有出原则,畅通出的渠道,对拒不履行的企业加大处罚力度。

(三)改进手机短信发送机制

手机号已成为互联网服务使用必要条件,对此要深层次探讨手机号使用、管理、保护机制。规范短信发送号码管理,按照网站基础应用、通讯联系、营销服务等类别,提高短信发送号码辨识度。发挥三大通讯运营商主体作用,从技术层面提高对垃圾短信辨识能力和管控力度。提高个人接受短信支配权,优化短信发送程序,从后台程序判断用户行为,未经用户确认程序,短信无法发送或到底。

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